Voting & Refund Policy
Last updated: August 2026
1. Vote Purchases
Vote packages are optional digital purchases applied to a contestant during an active voting stage. Before completing payment, you must confirm the contestant, the package, and the total amount.
2. All Vote Purchases Are Final
Votes are digital items applied to a contestant immediately once payment is confirmed. All completed purchases are final and non-refundable, except where a refund is required by applicable law. Once applied, votes cannot be cancelled, transferred, exchanged, or converted to cash.
3. Accidental or Unauthorised Purchases
You are responsible for the authorised use of your payment method. Parents and account holders are responsible for securing their own devices, accounts, and payment methods. A claim that a child, family member, or someone else used a device without permission does not automatically create a refund entitlement.
4. No Refunds Based on Competition Results
We do not issue refunds because a contestant did not qualify, their ranking changed, they were eliminated, they withdrew, you changed your mind, or you selected the wrong contestant or package. Purchasing votes does not guarantee any competition result.
5. Refunds and Chargebacks
A refund, reversal, or chargeback on a vote purchase may result in the corresponding votes being removed. If this affects a contestant's qualification, ranking, or results, results may be adjusted accordingly. Fraud, chargeback abuse, or manipulation may result in vote removal, account restriction, or disqualification.
6. Invalid or Fraudulent Votes
We may review voting activity where fraud, automation, abuse, or manipulation is suspected. Votes found to be invalid may be removed.
7. Your Legal Rights
Nothing in this policy excludes, restricts, or modifies any consumer right that cannot legally be excluded.
8. Questions About a Payment
Contact our support team with your transaction reference and the contestant's details, and we'll help however we can.